Santaquin City Public Works Frequently Asked Questions.

Q: What is the water pressure?

A: There are seven pressure zones.   Pressures range from 60 to 100 psi. 

 

Q: How did you get the reading if the meter lid wasn’t removed?

A: Meters in Santaquin City are read electronically. The reading device just needs to be in the general area of the meter and it will transmit the read to the computer.

 

Q: What size is my service line?

A: Service lines are generally ¾” or 1".  Contact the City Office for address specific information

Q: I have a leak, who is responsible?

A: The City will take care of main lines and the line from the main to the meter.  Customers are responsible for anything after the meter.  If you have had a leak, it is still a good idea to check with the City and let them know you have repaired it, since monthly water usage can affect other rates, such as sewer.

 

 

 

 

Pressurized Irrigation 

Q: What is the water pressure?

A: There are seven pressure zones.   Pressures range from 60 to 100 psi. 

Q: I have a leak, who is responsible?

A: The City will take care of main lines and the line from the main to the meter.  Customers are responsible for anything after the meter.

 

Q: Pressurized Irrigation water is turned off; Why am I still being billed?

A: It was determined by the residents that the base rate could be more conveniently paid when split over the entire year, rather than only being split over the months that they are also paying usage.

 

 

 

Sewer 

Q: How is my sewer usage calculated?

A: Sewer is calculated once per year, based on usage from the October read to the April read, this is called the “winter average”.

 

Q: What if I’m a new customer, how is my average calculated?

A: New customers will be billed City average until their personal average can be established.

 

Q: What is the average winter usage city wide?

A: City average is re-calculated every year, yet has maintained a constant 8,000 for at least the past 10 years.

 

Q: There is a problem with my sewer line, who is responsible?

A: The City will take care of main line.   Customers are responsible from their connection to the main line on.

 

Q: My Toilet is bubbling, what is happening?

A: When the lines are being cleaned toilets can bubble and/or emit a foul order.  This process is essential to keep sewer lines flowing and preventing undesirable back-ups.  Keeping your toilet lids closed is the most simple way to avoid any possible water over spill and contain.  This process does not involve sewage, unless it was in your toilet to begin with.

 

 

Garbage 

Q: What day is garbage day?

A: Garbage day is Tuesday.  Cans need to be at the street by 7:00 AM

 

Q: What if Tuesday is a Holiday?

A: If New Years, Memorial Day, Labor Day or Christmas fall on a Tuesday, garbage collection will be on Wednesday.

 

Q: What if I have more garbage than will fit in my can?

A: Rates are based on the size of the container. If you have more than what will fit in the can, the garbage company will not collect it.  However, you are welcome to order additional garbage cans.  Requests require a signature, so you will need to come in or send an email to receive another can.  As of 01/01/11, residents can also use the Payson Landfill.

 

Q: What if I have ordered a garbage can, but it has not arrived yet?

A: Garbage cans can take up to two weeks to be delivered. In the mean time, you are welcome to place up to five (5) black, industrial strength bags on the curb for pick up.  This applies to first garbage cans only.  If you have ordered a 2nd, you will need to wait for its arrival.

 

Q: How many garbage cans can I have?

A: There is no limit, you can order as many as you need.

 

Q: What if my can was missed?

A: Contact the City by phone 801-754-3211 as soon as you notice that your can was not dumped. The sooner you report the problem, the more likely it will be able to be resolved.  Anything reported later than noon the following day will not be picked up until the next garbage day.

 

 

 

Landfill 

Q: What can I take to the landfill?

A: Santaquin Landfill is classified by the State as a Type IV Landfill and is limited to the collection of yard debris and bio-degradable construction materials. (ie: no household garbage)

 

Q: What if I have household garbage to dispose of?

A: For a fee, there is a bin at the landfill that may be used for disposal of household garbage. Or, Santaquin Residents may show their current Santaquin City utility statement at the Payson Landfill and receive the resident rate.  For more information about the Payson Landfill call 801-465-5200.

 

 

 

 

Parks

Q: What day can I begin making park reservations?

A: You can begin making reservations the first working day of the calendar year.

 

Q: I’ve made a reservation, can I stop kids from playing on the playground?

A: Reservations are for bowery and restroom facilities only.  The playgrounds, ball fields, etc. are public areas.

 

Q: When will I get my deposit back?

A: Deposits are normally refunded within 30 days after park use.

 

 

Cemetery

 

Q: I’ve lost my deed, how do I get a new one?

A: For a fee, replacement deeds can be requested at the City Office.  New deeds arrive in the mail approximately one (1) week after request.

 

Q: Is it possible to sell or deed my grave to someone else?

A: For a fee, you can request a transfer at the City Office.  New deeds arrive in the mail approximately one (1) week after request.

 

Q: I no longer want my graves in the Santaquin Cemetery, can I sell them back?

A: Santaquin City does not purchase back burial rights.  However, we do keep a list of customers selling burial rights, in order to coordinate with customers who want graves in areas that are sold out.  Otherwise, posting them in the local paper or online are both good options.