October 2024 Employee of the Month - Joyce Lamb
Joyce Lamb is our October 2024 Employee of the Month. Joyce started working for Santaquin City over 19 years ago as an Office Clerk. She was promoted to Utility Billing Clerk in 2013 and then City Treasurer in 2022.
Joyce is responsible for anything and everything to do with monthly utility billings. The most important part of this includes the billing side of meter readings for culinary water and pressurized irrigation. She works closely with Public Works to make sure each account has its reading before processing monthly billings. With over 5,000 customer accounts, most having two meters, this is a lot to keep track of. She also processes contract billings, notifies residents regarding possible water leaks, calculates equal pay billings and sends notices to customers, flags expiring credit cards on auto pay, generates delinquent account notices, and the list goes on.
Recently, Santaquin City obtained a grant from the Utah State Division of Water Resources to install a meter reading tower and new efficient pressurized irrigation meters. Joyce has been responsible for getting the new software up and running on the billing side by entering all 2,500 new meter identification numbers as they have been changed out, all while still managing her regular duties. Over the last six months she has stayed late and come in early to make sure this was done in a timely manner for bills to be sent out. She has done a great job learning the new system and getting the data ready for customers so they can access and track real time data of their pressurized irrigation usage. Joyce and the Public Works Department will also be working on getting new culinary water meters installed and integrated into this same system in a phased meter replacement project over the next two years.
As the Treasurer, she ensures that all deposits are correct and entered into the accounting system, that bank accounts always have ample funds to pay the bills, and that all revenues received by the City are accounted for and receipted into the correct accounts. She also manages the records side of the Cemetery, facilitates the purchasing of cemetery lots, works with the funeral homes and family members when deaths occur, and generates work orders for Public Works for the opening and closing of graves.
Joyce has been married to her sweetheart, Ed, for 38 years. They are the proud parents of four children and five grandchildren and a cherished puppy. She graduated from Spanish Fork High School and from Evans Hairstyling College. In her spare time, she loves spending quality time with her family and making beautiful quilts and crochet afghans to share. When asked what she values about her work, she said, “I love the people I work with and there is always something new to learn. I love the challenge it offers.”
Shannon Hoffman, the City’s Finance Director, stated, “Joyce is organized, thorough and meticulous in all aspects of her job. She is a great asset to the City, and we would like to recognize her for her efforts. Congratulations Joyce, we are so glad you are part of our Team!”
